Refund policy

ORDER & PURCHASE POLICIES

LOCAL SCHOOL REGISTRY POLICY

Local customers MUST confirm that the style/color is not already registered for their school before an order can be fulfilled. Please contact us at sales@joycestpr.com to confirm availability for your school.

Joyce’sTPR will not sell the same style in the same color to another student attending the same school for the same event.

If the style/color ordered is already registered for the school, the order will not be fulfilled. If a school is not provided in the order notes, we will not release the order until the customer’s school has been confirmed. We will contact the customer using the contact information provided with the order.

SIZING

Before placing your order, please reference the specific designer’s size chart or contact a Joyce’sTPR staff member for assistance in selecting the appropriate size.

Designer sizing can vary significantly from everyday clothing sizes and from one designer to another. Most formal dresses will require some alterations to achieve a perfect fit.

If you have any questions or hesitations regarding sizing, color, availability, or any other aspect of your purchase, we strongly encourage you to contact us before placing your order. We are happy to assist through our contact form, by email at sales@joycestpr.com, or by phone at 618-997-2034.

ALL SALES ARE FINAL

ALL SALES ARE FINAL. We do not offer returns, refunds, cancellations, transfers, or exchanges of any kind.

Please carefully review the item description, designer size chart, color selection, and all applicable policies before completing your purchase.

INSPECTION & CONDITION NOTICE

All items are carefully inspected by multiple members of our team prior to shipment to ensure they are in excellent, ready-to-wear condition. During this inspection, we check for issues including loose or missing beadwork, missing hooks and eyes, fabric imperfections, and other visible flaws.

Formalwear (particularly hand-beaded, embellished, and delicate fabrics) requires careful handling. Once an item has been delivered, Joyce’sTPR cannot be responsible for damage that occurs as a result of trying on, handling, alterations, improper storage, or normal wear.

If you believe your dress arrived with a condition issue or was damaged during shipping, you must notify us within 24 hours of delivery.

Please email sales@joycestpr.com and include your name, order number, a description of the issue, and clear photos of the dress and, if applicable, the shipping packaging.

Reporting an issue within 24 hours does not automatically qualify an item for a return, refund, or exchange. Each reported issue will be reviewed individually so that we can determine the appropriate resolution based on the circumstances.

Because our merchandise is thoroughly inspected prior to shipment, condition concerns reported more than 24 hours after confirmed delivery cannot be considered pre-shipment or shipping-related claims.

SALE & DISCOUNTED ITEMS

The inspection and condition standards described above apply to current styles purchased at the original MSRP.

Items identified as SALE, CLEARANCE, DISCOUNTED, or AS-IS may be styles that can no longer be special ordered or merchandise that has been offered for sale in our physical store.

Many of these dresses have been tried on previously, and their condition may range from brand new to visibly worn. Possible imperfections may include, but are not limited to, loose or missing beadwork, missing stones or embellishments, dirt or discoloration along the hem, snags, small holes, pulls, or other signs of handling and try-on.

We make every effort to disclose known significant imperfections when practical; however, sale and discounted merchandise is sold AS IS.

By purchasing a sale, clearance, discounted, or AS-IS item, the customer acknowledges and accepts its condition and understands that the customer is responsible for any cleaning, alterations, or repairs that may be needed.

All sale, clearance, discounted, and AS-IS purchases are final and are not eligible for returns, refunds, cancellations, transfers, or exchanges.

INVENTORY AVAILABILITY

Our online inventory is also available for purchase in our physical store and may sell quickly. While we make every effort to maintain accurate online inventory, there may occasionally be instances when an item purchased online has already sold in-store or is otherwise unavailable.

If, for any reason, Joyce’sTPR is unable to fulfill an order, we will notify the customer and provide a full refund for the unfulfilled item.

A refund issued because Joyce’sTPR is unable to fulfill an order is the exception to our all-sales-final policy and does not alter the final-sale status of fulfilled purchases.