Shipping policy

SHIPPING POLICY

SHIPPING WITHIN THE UNITED STATES

Joyce’sTPR currently ships within the United States. Our standard shipping rate is $25 per order, unless otherwise stated at checkout or as part of a promotion.

SHIPPING CARRIER

Joyce’sTPR exclusively uses FedEx for standard shipping.

If you require a different shipping provider, you must contact us at sales@joycestpr.com before placing your order to make arrangements. Requests for an alternate shipping provider are subject to availability and approval, and additional shipping charges may apply.

Once an order has been placed, we cannot guarantee that the shipping carrier can be changed.

PROCESSING TIME

Orders are typically processed and shipped within 1–3 business days after the order has been confirmed.

Orders are not processed or shipped on Sundays, holidays, or days when our boutique is closed. During high-volume periods, sales, or holidays, processing times may be slightly longer.

Please keep in mind that processing time is separate from shipping/transit time.

If you need your dress by a specific date, we strongly encourage you to contact us at sales@joycestpr.com before placing your order so we can help determine whether your timeline is reasonable.

SHIPPING & DELIVERY ESTIMATES

Once your order has shipped, you will receive tracking information using the contact information provided with your order.

Any estimated delivery date provided by Joyce’sTPR, the shipping carrier, or the tracking service is an estimate and is not a guaranteed delivery date.

Carrier delays caused by weather, transportation disruptions, holidays, incorrect addresses, or other circumstances outside of our control may occur.

Joyce’sTPR is not responsible for missed event dates due to carrier delays once an order has been shipped within our stated processing timeframe.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order. If you notice an error, contact us immediately at sales@joycestpr.com.

We cannot guarantee that an address can be changed once an order has been placed or processed.

Joyce’sTPR is not responsible for delivery delays, additional shipping charges, or packages delivered to an incorrect address when the address provided by the customer at checkout was inaccurate or incomplete.

TRACKING & DELIVERY

Once tracking information has been provided, customers are responsible for monitoring the shipment and making appropriate arrangements to receive the package.

A package marked “Delivered” by the shipping carrier is considered delivered.

If tracking shows that your package has been delivered but you cannot locate it, please first check around the delivery location, with other members of your household, neighbors, building management, or any other location where the carrier may have safely left the package.

You should then contact the shipping carrier directly to begin a missing-package inquiry.

Please also contact us at sales@joycestpr.com so we are aware of the situation and can provide any shipment information reasonably needed to assist with the carrier’s investigation.

LOST OR DELAYED PACKAGES

Once a package has been accepted and scanned by the shipping carrier, transit and delivery are handled by the carrier.

Joyce’sTPR is not responsible for carrier delays or other circumstances outside of our reasonable control. However, if your tracking information has not updated for an extended period or you believe your package may be lost in transit, please contact us at sales@joycestpr.com.

We will assist with providing available shipment information and, when appropriate, help initiate or support a carrier claim or investigation.

A delayed shipment is not considered a lost shipment until the carrier has completed its applicable investigation or claims process.

DAMAGED PACKAGES OR ITEMS

All merchandise is carefully inspected by multiple members of our team prior to shipment.

If your package or merchandise appears to have been damaged during shipping, you must notify Joyce’sTPR within 24 hours of confirmed delivery.

Please email sales@joycestpr.com and include:

Your name and order number
A description of the issue
Clear photos of the merchandise
Photos of the shipping box or packaging, including any visible damage
A photo of the shipping label when possible

Please keep all original packaging until the issue has been reviewed.

Reporting shipping damage does not automatically qualify an order for a return, refund, replacement, or exchange. Each situation will be reviewed individually based on the circumstances and any applicable carrier claim.

RETURNED OR UNDELIVERABLE PACKAGES

If a package is returned to Joyce’sTPR because of an incorrect or incomplete address provided by the customer, refusal of delivery, failure to retrieve the package, or another customer-related delivery issue, additional shipping charges may be required to resend the order.

Original shipping charges are non-refundable.

If the package cannot be reshipped or the customer chooses not to pay the additional shipping cost, the purchase remains subject to our ALL SALES FINAL policy.

EVENT DATES

Formalwear is often purchased for a specific event. Customers are responsible for allowing adequate time for order processing, shipping, alterations, and any other preparations needed before their event.

We strongly recommend ordering as early as possible.

If you are purchasing close to your event date, please contact us before ordering to discuss your timeline. Placing an order with an upcoming wear date does not guarantee delivery by that date.

ALL SALES FINAL

Shipping delays, missed event dates, address errors, or other delivery circumstances do not change our ALL SALES FINAL policy unless Joyce’sTPR determines otherwise after reviewing a documented issue.

If Joyce’sTPR is unable to fulfill an order before shipment, the customer will be notified and a full refund will be issued for the unfulfilled item.